Reservation Conditions

Directions

Taupo Bypass - Take CENTENNIAL Drive EXIT, or from Taupo Town Centre turn into SPA Road at the roundabout by Countdown Supermarket, go past the Bungy Jumping, SPA Road goes straight ahead (do not via) and continues as CENTENNIAL Drive. We are 300m past AC Thermal Pools and Taupo Events Centre just opposite the entrance to Taupo Golf Club. GPS Co-Ordinates: -38.675367 +176.098506

Reception Hours

Summer (Oct – April) 8.00am - 8.30pm Winter (May – Sept) 8.00am - 8.00pm
We may close earlier in winter due to demand, please call ahead to check closing time.

Late Arrivals

If you anticipate arriving outside the above hours, please contact reception. We will arrange late arrival instructions and gate access for you.

Lusty Lagoon CAFE - BAR - POOLS and Giant SCREEN (Open from 8am for Breakfast)

Please read these Conditions of Entry into the Pool area.

Our pools are for registered guests only. Visitors are only at the discretion of management and a Visitors Pass must be purchased and available for inspection at all times. White towels in the resort rooms are not for pool use.

YOUR SAFETY IS PARAMOUNT. Please follow these basic rules to help keep you and other pool users and visitors safe. By using the pools complex you agree to follow these rules. We don’t wish to offend but you may be asked to leave if these conditions of entry aren’t followed.

Pool hours: Vary according to the seasons. Please check the opening and closing times on the pool gates.

Customer hygiene: To reduce the risk of water contamination, please follow these basic hygiene measures. Toilet and wash your hands, and shower before entering the pool. Use appropriate swimwear only. Tell staff immediately if there has been faecal incident in the pool and follow their instructions.

Children: Parents, Teachers and caregivers must pay close attention to children in their care. All children under 17 years must be actively supervised by a caregiver 18+ years, who can give immediate help and be within an arm’s length of their supervisor. Please check children are toileted regularly to minimise accidents happening in the pool. Children in nappies must only use waterproof nappies, available for purchase from Reception. Check the nappies regularly. Children under 18 years found unaccompanied will be removed from the pool complex. The police may be called if the child’s parent or caregiver cannot be located.

Food and beverages: Due to the pool complex being a licensed area PLEASE do not take any food, drinks, water, water bottles and especially glass into the pool complex. FREE drinking water is available from the bar and from water fountains around the complex. We serve breakfast, lunch, dinner and great local coffee. The café/bar hours are limited in winter.

No lifeguards: There are no lifeguards. Pool attendants are only on site over the Christmas/New Year holiday period (late December /early January). If you are not a good swimmer, please do not dive in, or go over your head. Walk in from the shallow beach by the top bar or use the steps. It is essential pool users and visitors follow our acceptable behaviour guidelines and pool rescue and emergency procedures.

Code of Behaviour: Your behavior counts. There are CCTV cameras operating in the facility to monitor pool use and the safety of patrons and possessions. Please respect our facility, our staff and other pool users, and mind your language. Nobody is to swim while under the influence, or impaired by, alcohol or drugs. No smoking or vaping is permitted anywhere in the pool complex including the changing facilities and toilets. Please go outside the complex if you want to smoke or vape. Inappropriate, anti-social and boisterous behaviour is not acceptable, and the pool users or visitors concerned may be required to leave the pool complex. We don’t allow running around the pools, tag games, pushing, fighting or jumping around the pools, climbing on or diving in the Grotto Cave. Check the depth of the pool and gradients before jumping or diving in. Pool users who cannot swim must not go in over their heads. Only approved aquatic toys are to be used in the pools, no boogie boards, surfboards, kayaks or underwater equipment. Please do not take approved aquatic toys into the Grotto Cave. Remember prolonged exposure to sun can be dangerous if you are not protected by sunscreen, or protective clothing, so remember to apply sunscreen regularly. For your privacy and the privacy of others mobile phones and cameras must not be used in the changing rooms. We reserve the right to remove them and place them in a secure location while the owner is using the pools complex, and if appropriate call the police. 

Reporting: If you feel unsafe, or intimidated by another patron, or see suspicious behavior, please report this immediately to uniformed bar staff who will take over responsibility.

Grotto Cave: For your safety, do not use the Grotto Cave alone. A minimum of two pool users one at least 18+ years are required to use the Grotto Cave. The Grotto is four meters deep. NO diving off Cave.

Pool rescues and emergencies: Please follow the emergency procedures displayed around the pool complex. Emergency equipment is located around the pool, with a Life ring by the Toilet Building, and a Reach Pole by the Big Screen. First aid kits are located in the Bar/Café or Reception. If there is an accident or emergency, assess the situation. Give immediate assistance, but only if required urgently. Call uniformed bar staff for help who will take over responsibility, and who will call emergency services if necessary. In case of emergency situation please leave the pools in an orderly fashion and go to the emergency assembly points and await further instruction from uniformed bar staff or management.

Family Movie Nights

On our large screen in the Pool Area each evening. Sporting Events may also play.

Visitors

We understand that you may like to share your experience with family & friends. If you wish to have friends/family visit, please ask first. We do not wish to offend but due to the popularity of the pool and our facilities at certain times we may not accept visitors, due to guest numbers onsite. If we do have availability, all visitors will be required to purchase a Guest visitor pass, this is for all visitors, sorry no exceptions. To comply with LTHR Health & Safety regulations ALL VISITORS are required to register at reception. Guests with non registered visitors may be asked to leave without a refund. (Guest Visitor pass is subject to availability and LTHR discretion)

Room Charges

We offer Room charges within the Resort at the Café/Bar or Shop with a valid credit card as security on your reservation.
Sorry No Debit cards. Room charges can be paid at Reception on departure, failure to pay on departure will result in the charges being taken from your credit card. If staying as a group, the credit card number given as security is responsible for all charges against the reservation unless advised otherwise.

Check in Times - for sites and accommodation

Accommodation - Check IN is AFTER 3pm and Check OUT is BY 10.00am
We have a great team of housekeepers that pride themselves on their 5 stars for cleanliness.
Sites - Check IN is from 1pm and Check OUT is BY 10.00am

Accounts

A deposit of the first nights’ tariff per unit/site booked, is required to confirm all reservations during low/mid season. During PEAK Period 2 nights deposit is required to confirm bookings. Balance of accounts are payable on arrival. Payment must be made for the full time booked. No reduction for early departure or late arrival.

Credit Card Fee

There is a 2% card fee when paying by credit card.

Minimum stay period/tariff apply in weekends, events, public and school holidays.

(Standby rates may be available - subject to availability on the day) All tariffs are reviewed yearly. Management reserves the right to alter tariffs without notice. Units/Sites are allotted at the discretion of management, who reserve the right to alter if necessary or cancel tenancy at any time. Low, Mid, High and Peak season dates will change from year to year. Please confirm with the reservation department which season your reservation falls into. Reservations are a contract between Lake Taupo Holiday Resort and the person named on the reservation and is not transferable to any other person. This means that the named person must occupy the unit/site booked for the duration of the contract and is ultimately responsible/liable for all occupants and visitors’ behaviour and damage. For group bookings this means one person is ultimately responsible/liable for group behaviour and damage.

Christmas Eve & Christmas Day (24/25 December)

***Special Reception Hours***
We close early on Christmas Eve at 6pm as Santa comes to visit the resort. Christmas Day we have limited opening hours (9am - 11am then 4 - 6pm) this is to allow everyone some time with family at this special time of year. We will have limited staff on during this time and appreciate your patience. Please check if you are booking during this time as times may change and we may need to arrange a late arrival for you.

Cancellation Policy

All cancellations must be in writing/emailed to stay@laketauporesort.co.nz - no phone cancellations accepted. In the event of a cancellation, the following will apply to all deposits paid: .

For Direct Bookings with LTHR: Low/Mid Season

- No refund will apply for cancellations within 14 days of arrival.
- Cancellations outside 15 days of arrival will be refunded less $25 administration fee per site/room cancelled.

For Direct Bookings with LTHR: High/Peak Season & Event weekends

- No refund will apply for cancellations within 42 days of arrival.
- Cancellations outside 42 days of arrival will be refunded less $25 administration fee per site/room cancelled.

Group Bookings Direct with LTHR

- No refund will apply for cancellations within 60 days of arrival.
- Cancellations outside 60 days of arrival will be refunded less $25 administration fee per site/room cancelled.

For Online Travel Agent Bookings (e.g.Booking.com, Agoda, Expedia etc)

The deposit and cancellation policy will apply from the website you booked through as you have agreed to those terms and conditions when making your Reservation.

Alterations & Amendments

Reservations are a contract between Lake Taupo Holiday Resort and the person named on the reservation and is not transferable to any other person. This means that the named person must occupy the unit/site booked for the duration of the contract and is ultimately responsible for all occupants and visitors. Alterations can be made, subject to availability, and may require a unit/site change. An administration fee of $25 will apply. Once a reservation is confirmed a modification fee of $25 per night will apply to any reductions in nights, if the modification is accepted by management. Management reserve the right to cancel a reservation if the alteration reduces the reservation below minimum requirements and cancellation penalties will apply. Alterations to the number of guests require management approval. No refund will be made should guests alter or leave for any reason before their reserved departure date. Accommodation and sites are allocated at the discretion of management who reserve the right to alter if necessary or cancel tenancy at any time. Deposits can not be transferred from the person named in the reservation.

Damage and Smoking in rooms

Management will charge additional costs for damages, breakages and/or additional cleaning required to resort property.

Conduct & Noise

No Noise after 10.00pm or before 7.00am. The only exception is New Year’s Eve, which is 1.00am. If management considers your noise to be excessive or offensive to other guests, you will be asked to turn if off or down before curfew. To ensure all our guests have a great holiday, we expect common sense and consideration to be shown at all times, to other guest, staff and management. Management reserves the right to refuse admission to any person and to remove from the resort any person, which in their opinion, does not conduct themselves in a decent and reasonable manner. No refund will be made in such circumstances. LTHR is a family holiday destination and has strict rules regarding partying, excessive drinking and excessive noise. Therefore anyone wishing to make a reservation for a group of persons not deemed to be a legitimate family group or couple must have an adult, parent or official guardian present for the duration of the stay. The reservation will only be accepted in the name of the adult parent or official guardian and this person will be held fully responsible for your group.

Group Bookings

A $500 bond is required for all group bookings. Reservations are a contract between LTHR and the person named on the reservation and is not transferable to any other person. This means that the named person must occupy the unit/site booked for the duration of the contract and is ultimately responsible for all occupants and visitors. For group bookings this means one person is ultimately responsible/liable for group behaviour and damage. Management will charge additional costs for damages, breakages and/or additional cleaning required to resort property.

Electrical WOF & Tent RCD Lead

Vehicles using power sites must have a current electrical Warrant of Fitness (WOF) & certification. Tents must have the correct Tent RCD lead which can be bought from camping shops etc.

Sorry No Pets

Lake Taupo Holiday Resort is a pet free holiday Resort.

We look forward to welcoming you to Lake Taupo Holiday Resort on your arrival. Please do not hesitate to contact one of our friendly Reception team if we can be of any more assistance.

Take advantage of all we have to offer at Lake Taupo Holiday Resort. 

Book with us for a one stop resort style holiday with diverse accommodation, fantastic secure facilities and quality you can rely on.

Bookings are essential and can be made here.