Get that
feeling!
Lake Taupo Holiday Resort is excited to welcome you! We want to make sure you have all the information you need for a pleasant stay, and an instant holiday feeling. Here are some important details for you to be aware of:
All bookings are accepted on the basis that you have read, understood, and agree to abide, and be bound, by the following Terms & Conditions and House Rules. On check-in, you may also be required to verify your identity with photographic identification.
1. Premises are let for short term/ holiday purposes only for the agreed period and at the agreed nightly or weekly rate subject to subsequent change as agreed by the parties.
2. The premises are available from 3.00pm and generally NOT BEFORE on the day of arrival, and are to be vacated at 10.00am (unless otherwise stated) on the day of departure. The purpose of these strict times is to allow the necessary time to clean the premises. Please consider your fellow incoming/outgoing holiday occupants. We may consider requests for early arrival or late checkout if available.
3. Pets are not permitted at Lake Taupo Holiday Resort. All accommodation options are smoke & vape free. Evidence of smoking or pets (where not permitted) will give rise to a cleaning fee of a minimum $200 charged against your credit card.
4. The maximum number of persons permitted to occupy the booked premises will form part of the booking contract and will be nominated when you make your booking. Persons found occupying the premises over and above the number on the booking may give rise to an additional fee or early termination for breach.
5. Maximum occupancy of each room for non-family bookings is 3 people (with the exception of 2 couples). Requests for a variation to this policy, will be considered on a case-by-case basis.
6. Group bookings for young adults 18yrs to 20yrs, will require a Security Deposit of $200 per person.
7. Guests under the age of 18yrs, cannot remain onsite without parental supervision.
8. Standard terms and conditions may vary at some parks during peak times. This will be communicated directly should your stay be affected to additional terms.
9. All damage, breakages, or losses to the property and/or furniture/furnishings are to be reported to the reception and paid for immediately. All furnishings and equipment must be left in the premises as originally found. Damage not paid for will be charged to your card without notice.
10. Pre-Authorisation/Security Deposit (Bond) for accommodation: A valid Visa or MasterCard is required on check-in. A pre-authorised payment may be taken from your card and held as a security deposit for damages, excessive cleaning or extra charges. The pre-authorisation/security bond varies depending on accommodation type booked. Bonds may apply on hired items. All security deposits will be refundable upon check-out after an inspection has been carried out, less any additional charges. Depending on your bank and processing times, it may take a few days for the security deposit to return to your card.
11. For properties that allow Room/Site Chargebacks, if the account balance reaches $500 or greater at any time during your stay, the credit card on file will be charged. All other outstanding accounts will be charged, the evening prior to departure & the morning of departure.
12. All accommodation is for short term/ holiday purposes only. Functions and parties on the premises are strictly not allowed. We reserve the right to terminate your occupancy immediately if you cause damage, a nuisance or annoyance to neighbours.
13. Unless stated within the property description, all premises (other than camping and caravan sites) are self-contained and generally includes linen for the main bedroom, some accommodation options do not include linen. Additional linen is available for hire.
14. No responsibility is taken for guests’ personal property left on the premises. A handling fee of $15.00 plus postage will be charged when guests request lost property to be returned by post.
15. With telephone or postal bookings, any printed, written, or verbal description of the premises by the agent or an employee is made in good faith. No responsibility for discrepancies will be accepted. Please choose your property carefully using the information provided on our comprehensive websites. There is no provision to change properties on your arrival if you are unhappy with your choice.
16. Guests are responsible for the safekeeping and replacement of any accommodation keys. Guests requiring a key from the park manager after office hours will be charged a service fee. The fee will vary depending on the after-hours structure of the park.
17. Parking is generally available for one vehicle only unless prior arrangements have been made. Please Park in your designated spot. Extra vehicles, boats, etc may be accommodated elsewhere and may incur a fee.
18. No refunds or credits for early departures.
19. Management wishes to warn guests and other persons who engage in recreational activity, with the holiday park, that the pursuit of such activities may result in harm or personal injury. All persons who engage in a recreational activity do so at their own risk.
20. Guests agree to abide by any House Rules posted in any cabin, camp kitchen or recreational area and must supervise and ensure their children comply with such rules.
21. Any payments made by card may be subject to a 2.5% surcharge.
22. You hereby acknowledge, represent, and warrant that your caravan/motorhome has a current Warrant of Electrical Fitness at the time you seek to connect to our embedded electrical network. You further acknowledge and represent that you will only use an approved external RCD cord to connect. You hereby indemnify us for any loss, damage or penalty we may suffer as a consequence of your representations being untrue.
If you cancel your reservation with us, cancellation fees are payable as follows:
Cancellations must be provided in writing and emailed to the specific park.
High & Peak Seasons: Up to 15 days prior to your arrival date, a $25.00 administration fee will apply to all cancellations. Cancellations within 14 days of the arrival date will incur a cancellation fee equivalent to the total booking tariff.
Cancellations due to exceptional circumstances will be taken into consideration.
Please note: Booking alterations include date changes, reduction in nights and reduction in guests. These fall under the same rule as a cancellation.
Low & Shoulder Seasons: Up to 6 days prior to your arrival date, a $25.00 administration fee will apply to all cancellations. Cancellations within 5 days of the arrival date will incur a cancellation fee equivalent to the total booking tariff.
Cancellations due to exceptional circumstances will be taken into consideration.
Please note: Booking alterations include date changes, reduction in nights and reduction in guests. These fall under the same rule as a cancellation.
Group Bookings: Cancellations 31 days or more before arrival incur a cancellation fee of 25%, being the minimum deposit paid. Cancellations within 30 days of the arrival date incur a cancellation fee equivalent to the total booking tariff.
Special Offers: All special offer rates are non-refundable unless stated otherwise.
Online Travel Agents (OTAs) and 3rd Party Websites: Cancellation policies vary. Please refer to your original booking provider.
Cancellations due to exceptional circumstances will be taken into consideration.
Please note: Booking alterations include date changes, reduction in nights and reduction in guests. These fall under the same rule as a cancellation and must be amended prior to the free cancellation period.
High & Peak Seasons: A deposit of 25% of the total booking tariff is payable at time of booking to confirm the reservation. The final balance is payable 14 days prior to the arrival date. Should your balance not be received by the due date, this amount will be automatically deducted from the credit card on file. Please note: All one-night bookings require full payment at the time of booking.
Low & Shoulder Seasons: A deposit equivalent to the first night’s booking tariff is payable at time of booking to confirm the reservation. Final balance is payable 5 days, prior to the arrival date. Should your balance not be received by the due date, this amount will be automatically deducted from the credit card on file.
Group Bookings: A non-refundable deposit of 25% is payable within 14 days of the reservation being made, and the final balance due, 30 days prior to arrival. A pre-authorisation of $100 per room will be taken at the time of check in.
Special: A deposit of 100% of the total booking tariff is payable at the time of booking to confirm the reservation.
Online Travel Agents (OTAs) and 3rd Party Websites: Deposit requirements vary & will be displayed at time of booking.
Please note: Closing time for Café and Bar is subject to patronage all year.
Please note we are a cashless bar/cafe. You can set up room charges at reception on arrival with a credit card.
Summer, School Holidays & Public Holiday Weekends
Monday to Sunday: 12.00 pm - 9.00 pm
12.00 pm - 10.00 pm on New Year's Eve
Winter, Outside School Holidays & Public Holidays
Sunday to Thursday: 12.00 pm - 7.30 pm
Friday and Saturday: 12.00 pm - 9.00 pm (may close earlier due to patronage)
Breakfast & Coffee are available from 8.00am
Please note: Closing time for the Cafe/Ice Cream Parlour is subject to patronage all year.
Summer, School Holidays & Public Holiday Weekends
Winter, Outside School Holidays & Public Holidays
Friday and Saturday: 8.00am - 5.00pm (subject to patronage - may close earlier)
Sunday: 8.00am - 12pm (subject to patronage - may close earlier).
Pool Hours
Open for swimming from 8.00am to 9.00pm.
Please remember to bring your own pool towels.
Hydro Slide Hours
Please note: Opening and closing times for the water slides are subject to patronage all year, and management reserves the right to close if there are health and safety issues and non-compliance with safety rules by guests. Failure to comply with the rules may result in your removal from the pool area and the water slide being closed.
Summer, School & Public Holidays
9:00am - 7:00pm
Winter Hours
9:00am - 6:00pm
Hydroslide/Lagoon Potential Closures
Closure for Maintenance: In the event that routine or unforeseen maintenance is required, Lake Taupo Holiday Resort reserves the right to temporarily close down the Hydro slides and or Lagoon for any necessary period of time. Closure for maintenance may be necessary to ensure the safety and well-being of our staff and valued guests.
Failure to comply with the rules may result in your removal from the pool area and the water slide being closed.
Parents, please ensure that you supervise your children at all times in the pool/waterslide area.
While we understand that it's enjoyable to have a cocktail, please remember, your children's safety is your responsibility. All children need to be supervised by an adult at all times while enjoying the slides.
To keep you and all our guests safe, there are hydroslide rules that need to be followed.
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You must be at least 120cm tall to use the hydroslides. |
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Children aged 7 and under must be accompanied by a responsible caregiver aged 18 years or older. |
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Maximum weight: 1 person/120kg. |
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All riders must wear swimwear. |
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Riders must not wear jewellery. |
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Do not run up or down the stairs. Walking only. |
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Only slide when the lights turn green. |
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No stopping in the hydro slide tube. |
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Please exit the splash area as quickly and safely as possible. |
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Slides are dark inside. |
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Health authorities warn that it’s unsafe to use hydroslides if you are pregnant, have a back or neck problem, or have a heart condition. |
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Management and staff have the right to refuse entry. |
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Must be able to swim unaided. |
| No Trains or Pool Toys | |
| Ride Feet First, with arms crossed |
For everyone's safety and enjoyment, please kindly adhere to the following pool rules. By using the pool complex, you agree to follow these guidelines. We value your understanding, and failure to comply with these rules may result in being asked to leave. This includes the usage of water slides. Please listen to staff instructions, observe signage, and familiarise yourself with the water slide regulations.
Customer Hygiene
To maintain a clean and safe environment, we request your cooperation in observing basic hygiene practices. Before entering the pool, please use the toilet, wash your hands, and take a shower. Remember to wear appropriate swimwear. If there is a faecal incident in the pool, please promptly inform our staff and follow their instructions.
Children
It is important for parents, teachers, and caregivers to closely monitor the children under their care. For children who are 17 years old and younger, they must be actively supervised by a caregiver who is at least 18 years old and able to provide immediate assistance. The caregiver should also be within arm’s reach of the children. Additionally, it is essential to ensure that children are taken to the toilet regularly to prevent accidents in the pool. If a child is wearing a nappy, they must use swimmer nappies, which can be purchased from Reception and the Pool Bar/Cafe. Regular checks should also be made on the nappies. Any child under 18 years of age who is found without supervision will be asked to leave the pool complex. If the child’s parent or caregiver cannot be located, the police may be contacted.
Grotto Cave
It is important for your safety that you do not use the Grotto Cave alone. A minimum of two pool users, with at least one person aged 18 years or older, is required to use the Grotto Cave. Please be aware that the Grotto is four meters deep, and diving off the Cave is strictly prohibited. We want to ensure that everyone can enjoy the facilities safely and responsibly, so please follow these guidelines at all times. Thank you for your cooperation.
Food and Beverages
As the pool complex is a licensed area, we kindly request that you refrain from bringing any food, drinks, water, or water bottles (especially glass) into the pool complex. Free drinking water is available at the Bar, Cafe, and water fountain within the complex. We offer a selection of delicious breakfast, lunch, dinner, local coffee, and beer at our Cafe/Bar. Please refer to the opening hours displayed above. We request that you do not leave the licensed pool area with any drinks and avoid removing our polycarbonate glasses from the pool area. If you choose to take food with you, please ensure that it is in takeaway containers and that no plates or cutlery are to be removed. Thank you for your cooperation.
No Lifeguards
Please be aware that there are no lifeguards on duty at any time. Parents are responsible for their children's safety and supervision at all times while using the pool. Please note that pool attendants are only available on-site during the Christmas/New Year holiday period (late December/early January). If you are not a confident swimmer, we advise you to refrain from diving in or going beyond your depth. You can either walk in from the shallow beach by the top bar or use the steps to enter the pool. It is crucial that all pool users and visitors comply with our acceptable behaviour guidelines and familiarise themselves with the pool rescue and emergency procedures. Let's work together to ensure a safe and enjoyable experience for all.
Code of Behaviour
We would like to remind all our guests that their behaviour counts. Our facility is equipped with cameras to monitor pool usage and ensure the safety of guests and their belongings. We kindly request that you respect our staff, other pool users, and our facility and refrain from using inappropriate language. Swimming while under the influence of alcohol or drugs is strictly prohibited.
Smoking or vaping is also not allowed anywhere in the pool complex, including the changing facilities and toilets. Please go outside the complex if you need to smoke or vape.
Inappropriate, anti-social, and boisterous behaviour will not be tolerated, and anyone who exhibits such behaviour may be asked to leave the pool complex. We do not allow running around the pools, tag games, pushing, fighting, jumping around the pools, climbing on, or diving in the Grotto Cave.
Before jumping or diving into the pool, please check the depth of the pool and its gradients. Non-swimmers must not go into the pool beyond their depth. Only approved aquatic toys are permitted in the pools, and large pool toys, boogie boards, surfboards, kayaks, or underwater equipment are not allowed. Please do not take approved aquatic toys into the Grotto Cave.
We would also like to remind you that prolonged exposure to the sun can be harmful if you are not protected by sunscreen or protective clothing. Therefore, please remember to apply sunscreen regularly. For your privacy and that of others, mobile phones and cameras are not permitted in the changing rooms. We reserve the right to remove them and place them in a secure location while the owner is using the pool complex. If necessary, we may also contact the police. Thank you for your cooperation in keeping our pool complex a safe and enjoyable environment for everyone.
Reporting
If you feel unsafe or witness any suspicious behaviour from another patron, it is important to report it immediately. You can approach the uniformed bar staff, who will take over responsibility and take appropriate action to ensure the safety of all patrons. Your safety and well-being are our top priority, and we appreciate your cooperation in maintaining a safe and friendly environment for everyone.
Pool Rescues and Emergencies
Please follow the emergency procedures displayed around the pool complex. Emergency equipment is located around the pool, with a Life ring by the Toilet Building and a Reach Pole by the Big Screen. First aid kits are located in the Bar/Café or Reception. If there is an accident or emergency, assess the situation. Give immediate assistance, but only if required urgently. Call uniformed bar staff for help, who will take over responsibility and who will call emergency services if necessary. In case of an emergency situation, please leave the pools in an orderly fashion and go to the emergency assembly points (i.e. playground or tennis courts) and await further instruction from uniformed bar staff or management.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit our website (the “Site”).
Engagement
Depending on your online activity we may collect the following personal information, including information about you:
Compliance
We request and collect your personal information in order to:
Data Sharing & Behavioural Advertising
We share your Personal Information with Google Analytics to help us understand how our visitors use the Site.
You can read more about how Google uses your Personal Information here and you can also opt-out of Google Analytics here.
We also use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
You can opt-out of targeted advertising via the following links;
Facebook Opt-Out, Google Opt-Out, Bing Opt-Out, LinkedIn Opt-Out.
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal. For more general information on cookies and how to disable them, see Cookies and You.
Your Rights
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information or to have it corrected, please contact us.
Social Media Content Usage
By staying at Lake Taupo Holiday Resort (LTHR) and publicly sharing content (including but not limited to photos, videos, and written posts) where LTHR is featured, guests grant LTHR a non-exclusive, royalty-free, worldwide, perpetual license to use, modify, reproduce, distribute, and display such content for promotional, marketing, and other business purposes.
This includes but is not limited to re-sharing or reposting content on LTHR’s official social media channels, website, advertisements, and printed materials. LTHR will make reasonable efforts to credit the original creator where possible.
If guests do not wish for their content to be used, they may contact the resort at reception.2lt@hhp.nz to request removal.
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site's functionality.
For more general information on cookies and how to disable them, see Cookies and You.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site.
The Cookies We Set
Email newsletters related to cookies. This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Booking Processing Related Cookies
This site offers e-commerce and payment facilities and some cookies are essential to ensure that your booking is remembered between pages so that we can process it properly.
Forms Related Cookies
When you submit data to through a form such as those found on contact pages cookies may be set to remember your user details for future correspondence.
Third-Party Cookies
In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
Do you allow day visitors/guests?
We kindly inform you that our pool and resort facilities are exclusively reserved for our in-house guests. While we regret any inconvenience, the high demand and limited capacity of our facilities make it necessary for us to decline visitors or day guests, and we cannot make any exceptions to this policy. We appreciate your understanding.
Do you allow pets?
While we love our furry friends, we are not a pet friendly Resort. Unfortunately, this also means inside your caravan or motorhome. To ensure everyone at the resort gets the best experience, NO pets are allowed. Centennial Kennels and Cattery are located at the end of our road (Centennial Drive).
Are you open all year?
Yes, we certainly are!
Are your pools heated all year?
Absolutely!
Do you have EV charging?
We do not have EV charging stations onsite. There are some located around Taupo.
What are the temperatures of your pools?
The pools range between 30-36 degrees all year round.
What are your check-in and checkout times?
Check-in is after 3pm and check-out is by 10am.
Are the rooms cleaned or serviced daily?
On arrival, you will be provided with the essentials including linen and towels (depending on room). If at any time you need these items replenished feel free to pop up to reception and we can help! If you would like a full service at any point during your stay, we are happy to arrange this at an additional cost.
Can I bring my generator?
No, generators are not permitted within the resort due to noise and disruption to other guests.
Do you allow campfires or fire pits/braziers?
No, sorry open fires or fire pits/braziers are not permitted anywhere within the resort.
Can I bring a BBQ?
We allow gas and electric BBQs. Charcoal and wood BBQs are NOT permitted.
What are your rules around noise & parties?
We kindly ask all our guests to observe the quiet hours from 10:00pm to 7.00am to ensure a peaceful and relaxing atmosphere for everyone. The only exception to this rule is on New Year's Eve, when reasonable noise is permitted until 12.30 am to celebrate the occasion.If your noise levels are deemed excessive or offensive to other guests, we may kindly ask you to lower the volume or turn off the source of noise before curfew. This is to ensure that everyone can enjoy their holiday to the fullest. Any noise disturbance reported after 10pm may result in a call-out fee.
Can I bring my drone?
There is a NO-fly zone over a large part of the Taupō District, including Lake Taupo Holiday Resort, including all of Lake Taupō.
Hours are subject to change.
Summer Hours - (including all School Holidays & Event Weekends)
Saturday to Thursday - 8.00 m to 8.30 m
Friday - 8.00am to 9.00pm
Winter Hours
Sunday to Thursday - 8.00am to 7.30pm
Friday - 8.00am to 9.00pm
Saturday - 8.00am to 8.30pm.